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Support Packages

Supplying leading EPOS solutions for any business type

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FAQ

What is POS?

Electronic Point of Sales (POS) systems based on computers are the modern Point of Sale (PoS) hardware that accompanies a greater amount of software capability to handle point of sales operations in a very organised and speedy manner. Latest Epos systems provide everything you need on Point of Sales and these systems are no more considered to be sophisticated or high value equipments.

What is a touch screen POS system?

Touch screen is the most modern system, which replaces the key board and the mouse. Touch screen helps Point of Sales operations to be faster and accurate. As all the buttons are created on the screen, user can handle number of transactions plus different mode of activities such as pay point, Lottery and top-up etc., at one time.

What is a computer based POS system?

Computer Based POS (Electronic Point of Sale) comes with standard personal computer and other peripherals such as Printer, Scanner, and POS software. This can also provide a Point of Sales solution, with limitations depending on the type of hardware and the software you use.

Can I use the touch screen as a computer?

Yes, you can use a touch screen as a computer provided these are based on required operating systems such as Windows XP Professional and also ensuring reliability & failure rate.

What are the advantages of POS?
  • Very easy to use
  • Fast and accurate
  • Can arrest mishandling of cash
  • Able to perform volumes of transactions
  • Added options such as wireless Waiter pad systems, mobile technology (Stock Taking Devise), CCTV, Scale and Chip & Pin, etc.
  • Used with simplified software options with customised programming
  • You can access your EPoS via broad band
Do we have to pay for demonstration and consultation?

No. Our services to the customer begins from the first point of inquiry and our staff is readily available to provide all consultations free of charge , regardless of your status whether you are an existing customer or not. We not only provide consultations but also arrange demonstrations at your site, enabling you to understand the system, at your convenience.

Are there any hidden charges in your pricing system?

Our pricing system does not include any hidden charges or any other monthly payments. We strictly follow the transparency of our pricing system and when we provide the quotation we try to elaborate all required information, enabling you to get the decision with out any doubt.

How quickly can you install EPoS systems?

We maintain maximum three working days lead time with in M25 area for installation, from the date of confirmation.

What is the installation process?
  1. Receiving the order confirmation.
  2. Payment confirmation
  3. Finalise the date of installation
  4. Finalising the programme requirement in consultation with you.
  5. Technical team configures the Hardware and install the software at our technical division and test the machines, peripherals and software before the installation.
  6. Installation
  7. Trouble shooting and customisation
  8. Training
  9. Follow up by the Sales team
Can I get software support from your company?

We provide soft ware installation and technical support on case by case basis, mainly due to the fact that the hardware already installed may not be compatible with the software we provide. However, we are pleased to assist you if technical assessment is positive and subject to software test runs being undertaken.

Can this machine be linked with Chip & Pin?

Yes. Our partner, ‘YESpay’ provides chip and pin solution and we provide the pin pad and other peripherals required. Please call us for more details.

Can we link CCTV, wireless waiter pad, stock taking devices and weighing scale?

All our systems are compatible with CCTV , Wireless radio ordering system or waiter pad, Stock Taking Device, Weighing Scale. Regarding CCTV, it is always advisable to coordinate between the CCTV supplier and us before you embark on those systems.

Download Support Software

Download the software and receive technical support on case by case basis.

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Or Contact Our Support

Our helpline is always open to receive any inquiry or feedback. Please feel free to drop us an email from the form below and we will get back to you as soon as we can.

Remote Support

If you have one to one remote support booked with us, you can download our TeamViewer and Anydesk below.

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RR Max Limited TA Tillmax
VAT: 388 1247 69
REG: 13465306

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